Once a booking has been confirmed, we will retain 25% as an administration fee in the event of cancellation, regardless of transaction value or time away from the agreed date of travel. Our contact systems, devices and and manpower all cost money, and this administration fee will help to cover the costs, should a booking not go ahead.
If a cancellation is made, with more than 96 hours notice from your booking date & time, in most cases, a full refund will be issued, less 25% however if we have imposed special terms to your booking, we reserve the right to retain another amount or all of the amount paid. If this applies to your booking, we will make this clear to you prior to taking payment and confirming a booking.
If a cancellation is made with less than 96 hours notice, we will retain 25% of the booking fee, regardless of the payment method, and refund the remainder.
If a cancellation is made within 24 hours of the booking, we will retain 100% of the booking fee, and no refund will be issued. For example, if you decide that you cannot travel on the day of your transfer, or if your airline cancels your flight, we cannot be expected to accept any financial loss, due to driver and logistical arrangements or the potential of having to had rejected alternative work.